About SAFE, SAFE is a dedicated platform designed to facilitate the safe and reliable transportation of children between home and school. Our mission is to provide parents with peace of mind by connecting them with trusted, professional drivers specializing in school transportation.
Using SAFE, parents can:
Register their children by providing essential information such as their name, age, gender, school details, and home location. Find and connect with professional drivers who have been carefully vetted and specialize in transporting schoolchildren. Monitor the driver's navigation and progress in real-time through the app's tracking system. Receive timely notifications when the driver is approaching their home, when the child arrives at school, and when they are on their way back home. We aim to create a secure, efficient, and stress-free transportation experience for parents and their children.
To deliver a seamless and secure experience, SAFE collects user data to: Personalize Services We use the information provided during registration to ensure the app is tailored to the user's specific needs, such as matching families with drivers operating in their area and associated with their child's school. Ensure Safety and Reliability By collecting and verifying user and driver details, we maintain a trustworthy environment where parents feel confident about their child's transportation. Enable Core Features User data powers essential app features like real-time tracking, notification systems, and communication between parents and drivers. Improve the App Experience We analyze user feedback and usage patterns to optimize the app, introduce new features, and ensure its reliability and security.
We collect the following types of data:
1. User Information
From Parents: Full name, phone number, and account type (parent). Details of children (name, age, gender, school, home location). Notification preferences.
From Drivers: Full name, phone number, and account type (driver). Vehicle details and professional certification.
Purpose: This data is used to verify user identity, enable matchmaking between parents and drivers, and deliver notifications.
2. Location Data
Drivers: Continuous GPS tracking to monitor the trip route in real time.
Parents: Home location is used for routing purposes.
Purpose: To facilitate navigation, tracking, and ensure accurate notifications.
3. Device Information
Device type, operating system, app version, and notification tokens.
Purpose: This information helps optimize app performance and deliver notifications.
4. Communication Data
Messages and notifications sent via the app, and verification codes sent via WhatsApp or SMS during sign-up and login.
Purpose: To enable communication between parents and drivers, verify account ownership, and notify parents of trip progress.
5. Analytics Data
Aggregated app usage statistics to improve functionality and user experience.
Purpose: To identify areas for improvement and to enhance the overall app experience.
SAFE does not permit children to create their own accounts, and no direct account credentials, login access, or in-app profile is created for a child. Information about a child (name, age, gender, school, and home location) is provided exclusively by the child's parent or legal guardian, who is responsible for the accuracy of this information and provides it voluntarily to enable the transportation matching service. Child information is used solely for route matching, safety verification, and trip notifications, and is never used for advertising or shared with third parties beyond the assigned driver and school as required to deliver the service.
SAFE relies on the following third-party service providers to operate the app. These providers process data on our behalf and under our instructions, and do not use your data for their own purposes:
Google Firebase (Authentication, Firestore Database, Cloud Functions, Cloud Storage) — used to store account data, authenticate users, and run backend logic.
Twilio — used to deliver one-time verification codes via WhatsApp and SMS during sign-up and login.
Google Maps Platform — used for maps, geolocation, and route tracking.
Each of these providers maintains its own security and compliance certifications. We only share the minimum data necessary for each service to function (e.g., phone number for OTP delivery, location coordinates for mapping).
SAFE follows strict data privacy and security protocols to comply with global standards and the best practices required by app distribution platforms:
Consent-Based Collection: We collect user data only after obtaining explicit consent during account registration. Users can review and agree to the app's privacy policy and terms of use before proceeding.
Data Storage and Encryption: All personal and sensitive data is securely encrypted and stored in compliance with international data protection standards.
Limited Data Sharing: Data is shared only with authorized parties (e.g., assigned drivers, or the third-party processors listed above) and solely for service delivery purposes. We do not sell or share data with third parties for marketing or advertising.
Child Safety: We prioritize the safety of children by ensuring that drivers undergo rigorous background checks before being onboarded.
We retain personal data only for as long as necessary to provide the service, or as required by applicable law. Specifically:
Account and profile data (parent, driver, and child information) is retained for as long as the account remains active. Location and trip history data is retained only as long as needed for safety, dispute resolution, and service improvement purposes, and is not kept indefinitely. Upon a verified account deletion request, we permanently delete the associated account, profile information, and children's data from our active systems within 30 days. Some limited data may be retained beyond this period only where required to comply with a legal obligation (for example, financial or transaction records required by law), and such data is kept solely for that purpose and deleted once the legal requirement no longer applies.
You can request deletion of your account and all associated data at any time, directly from the app or via the web, without needing to contact customer support:
1. Open the app and go to Profile → Delete Account, or visit our Account Deletion page directly.
2. Enter the phone number associated with your account and, optionally, a reason for leaving.
3. Submit the request. You will see an on-screen confirmation that your request has been received.
4. Your account, profile, and children's data will be permanently deleted within 30 days, as described in the Data Retention section above.
We are committed to transparency and empowering users to control their data:
Privacy Policy Access: Users can review this privacy policy at any time in the app's settings.
Data Access and Control: Users can view or update their data through the app, or request full deletion using the process described above.
Notification Preferences: Users can manage notification settings directly from the app.
Encryption: Sensitive data, such as location and personal information, is encrypted during transmission.
Authentication Protocols: User identity is verified before granting access to the app.
Regular Security Audits: Our systems are regularly reviewed to guard against potential vulnerabilities.
Compliance with Regulations: We adhere to applicable local and international data privacy laws and best practices.
For questions or concerns about data privacy, how we handle your data, or to request account deletion assistance, you can reach out to us at:
SAFE is dedicated to creating a secure and seamless experience for parents and their children while maintaining the highest standards of data protection.